Zaid Comics Inc. Refund Policy
Last Updated: August 30, 2025

We want you to be satisfied with your purchase from Zaid Comics Inc. Please review our refund policy below.

  1. Eligibility for Refunds

    • Refunds are available for physical products that are damaged, defective, or incorrect due to our error.

    • Requests must be made within 14 days of receiving your order.

    • Digital products (e.g., e-comics) are non-refundable unless they are inaccessible due to a technical issue on our end.

  2. How to Request a Refund

    • Contact us at [contact form link] with your order number, a description of the issue, and photos of any damage (if applicable).

    • We will review your request within 5 business days and provide instructions for returning the item (if applicable).

  3. Refund Process

    • Approved refunds will be processed to the original payment method within 10 business days of receiving the returned item.

    • Shipping costs are non-refundable unless the error is ours.

    • Return shipping costs are the customer’s responsibility unless the item was damaged or incorrect.

  4. Exchanges

    • If you received a damaged or incorrect item

      • Incorrect Item - we will replace it at no additional cost, subject to availability.

      • Damaged Item - we reserve the right of discretion in decisions regarding damaged items. Damaged items may require to be returned for inspection, and determination. We may refund or exchange/replace it, subject to availability.

    • Contact us within 14 days to arrange an exchange.

  5. Non-Refundable Items

    • Pre-order items are non-refundable after the campaign ends, except in cases of damage or defect.

    • Custom or personalized items are non-refundable.

For questions, contact us at [contact form link].

Zaid Comics Inc. Pre-Order Campaign Delays Policy


Last Updated: August 30, 2025

We strive to deliver pre-ordered products on time, but delays can occur due to production, shipping, or unforeseen circumstances. Below is our policy for pre-order campaigns.

  1. Estimated Delivery Dates

    • Delivery timelines provided during pre-order campaigns are estimates, not guarantees.

    • We will communicate updates via email and/or our website if delays occur.

  2. Causes of Delays

    • Delays may result from production issues, supply chain disruptions, or quality control measures to ensure the best product.

    • We will keep you informed of any changes to the estimated delivery date.

  3. Customer Options for Delays

    • If a delay exceeds 90 days past the original estimated delivery date, you may request a full refund by contacting us at [contact form link].

    • Refunds for pre-orders are not available before the campaign ends unless explicitly stated.

  4. Communication

    • We will provide regular updates on pre-order progress via email or posts on our website and social media (@ZaidComics).

    • For inquiries, contact us at [contact form link].

Zaid Comics Inc. Lost or Damaged Items Policy
Last Updated: August 30, 2025

We take care to ensure your order arrives safely, but issues with shipping can occur. Below is our policy for items lost or damaged in transit.

  1. Damaged Items

    • If your order arrives damaged, contact us within 14 days of receipt at [contact form link].

    • Include your order number, a description of the damage, and clear photos of the damaged item and packaging.

    • Damaged items may be subject to additional investigation and inspection. The item may need to be returned to Zaid Comics Inc. for inspection.

    • We will provide a replacement (subject to availability) or a refund to your original payment method within 14 business days of approval.

  2. Lost Items

    • If your order does not arrive within, 30 days for domestic or 60 days for international, of the shipping confirmation, contact us at [contact form link].

  3. Process

    • For damaged items, we may request the return of the item.

    • For lost items, we may require a signed statement confirming non-delivery.

    • We will respond to your inquiry within 12 business days.

  4. Shipping Insurance

    • For high-value orders, we recommend selecting shipping insurance (if available) at checkout to expedite claims for lost or damaged items.

    • If insurance was not purchased, claims may take longer to process with the carrier.

For assistance, contact us at [contact form link].